Below is a summary of what personal data we collect, why we collect it and how it is used.
We have three customer contact forms. which we use collect your data.
Customer contact form
This captures product requests, postcodes you would like us to deliver to and any comments you have.
If you have ticked ‘subscribe’, we will also keep your email and name associated to your comments so that we can provide an update to you via newsletter or other marketing. That marketing will have an unsubscribe button at the bottom which will remove your name from the subscriber list.
Partner contact form
This captures contact information for anyone who wants us to consider them for any roles, or similar involvement in PlantSavers. it doesn’t go to any marketing. We retain data for this only so that we can reply to the queries raised.
We have a subscribe form which collects email and name and if subscribe is ticked you will be added to our marketing list. Any marketing will have an unsubscribe button at the bottom which will remove your name from the subscriber list.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
We use web analytics platforms to understand who is using our site and optimise the experience for everyone. This is anonymised data and not kept by Plantsavers, it is accessed through third party solutions such as google analytics.
We use address information to deliver to you and to charge your payment card.
We use your phone number so that we can contact you and ensure your deliver reaches you safely on the day. We will only ever use this number for communication in relation to your order or for feedback in relation to the order.
We use your email address to update you on your order progress or to reply to queries you have made. Once we believe your order has been delivered we will send you a feedback email, if you have not subscribed as part of the order process this will be the final communication you receive from us.
How long we retain your data
We will retain these data for only as long as needed, legally required and mandated.