Our delivery practices are as follows:
a) Delivery within 3-10 working days, depending on when you ordered. We deliver our orders in batches to reduce the carbon footprint of our delivery fleet.
b) Send you a text or email the day before delivery to confirm you are available for receipt, adjusting our delivery instructions or plans accordingly if you’re not.
c) To ensure that we call you on the number you provided if you aren’t in
d) To leave your order in a safe space (if you nominated one) if we can’t reach you on the phone.
e) To re-deliver your item if we can’t reach you and haven’t been left with any instructions.
f) To check in with you after the delivery via a feedback form to ensure your order was received as planned. We will then follow up immediately to correct any delivery issues you have faced.