1) If you made your order before Wednesday lunchtime your delivery may be attempted as early as before that weekend (2 working days) and at the latest before the following weekend (7 working days). The longest you will wait for a delivery attempt is 11 working days.
Our delivery practices are as follows:
a) ensure that we call you on the number you provided if you aren’t in.
b) If we can’t reach you, leave your item with a neighbour and you haven’t nominated a safe place we won’t leave your order and will attempt redelivery when we can.
c) To check in with you after the order via a feedback form to ensure your order was received as planned. We will then follow up immediately to correct any delivery issues you have faced.
d) We deliver our orders based on the sequence we receive them as well as the area we’re delivering in. This may mean some people who ordered first will get their plants slightly after those who ordered after them. We do this to reduce our environmental impact as part of our commitment to sustainability which is a core value of our organisation.